https://narayanmallapur.com/ Thirty-plus years in travel. First startup at 56, second one now. Bengaluru. Field notes from a travel operator building his second startup with AI. en https://narayanmallapur.com/posts/what-the-first-cohort-is-teaching-me.html https://narayanmallapur.com/posts/what-the-first-cohort-is-teaching-me.html Sat, 19 Sep 2026 09:00:00 +0530 Signup takes minutes. Setup is where the truth lives. Notes from onboarding NAMA's first customers, personally. https://narayanmallapur.com/posts/the-production-bug-that-changed-our-qc-system.html https://narayanmallapur.com/posts/the-production-bug-that-changed-our-qc-system.html Sat, 12 Sep 2026 09:00:00 +0530 We ship overnight fixes. One night we shipped a mistake that took down every booking for 22 hours. The fix was one line; the system it forced is permanent. https://narayanmallapur.com/posts/why-ai-must-never-guess-a-supplier-rate.html https://narayanmallapur.com/posts/why-ai-must-never-guess-a-supplier-rate.html Sat, 05 Sep 2026 09:00:00 +0530 A rate is not a number. It is a season, a market, a relationship. Software that guesses it writes beautiful, wrong quotes. https://narayanmallapur.com/posts/what-a-three-hour-travel-quote-actually-contains.html https://narayanmallapur.com/posts/what-a-three-hour-travel-quote-actually-contains.html Sat, 29 Aug 2026 09:00:00 +0530 Nobody spends three hours writing. They spend it hunting: for the rate sheet, the validity dates, the margin, the formatting. https://narayanmallapur.com/posts/i-built-my-second-startup-without-writing-code.html https://narayanmallapur.com/posts/i-built-my-second-startup-without-writing-code.html Sat, 22 Aug 2026 09:00:00 +0530 I cannot code. NAMA exists anyway. What building with AI actually looks like when your contribution is thirty-one years of judgment. https://narayanmallapur.com/posts/thirty-one-years-in-travel-what-software-still-misunderstands.html https://narayanmallapur.com/posts/thirty-one-years-in-travel-what-software-still-misunderstands.html Sat, 15 Aug 2026 09:00:00 +0530 Software models travel as inventory. Travel is judgment. The gap between the two is where the next good tools come from.